Terms and prices are subject to change without notice.
Q. What payment methods do you accept?
A. VISA, MasterCard, AMEX, Discover Card, and PayPal. We also offer “Pay Later” plans with Klarna and Affirm. Payment information will appear on your statement as B-Art Visions.
Q. What is the return policy?
A. All sales are final. Inspect your purchase immediately for damage. All items are inspected before packaging and shipping. If you find damage, please make a claim by contacting us within 3 days for instructions to return. Custom framing is just that. It isn’t easy to resell merchandise custom-framed to another customer’s specifications—no returns on custom-framed items.
Q. Where are you located?
A. In Memphis, TN. Emails are answered within 24 hours, any day of the week. Business hours are 11:00 am-5:00 pm CST Monday-Friday. Please leave a message on our voicemail at 901-268-5251. Our email address is blackartvisions@gmail.com.
Q. Can you add my artwork to your site?
A. Yes, if you are a reputable, established, or inspiring artist with artwork of the African American theme. There is no guarantee that your artwork will be added. We review all submissions. We do not print artwork. If you have artwork available for sale, it must be readily available for shipping to us. We strive to have all orders shipped within 14 business days.
Q. What is the shipping policy?
A. Orders are typically shipped within 2-7 business days of receiving the order. Please allow 14 business days for the delivery of framed art orders. All shipping companies have recently experienced shipping delays. B-Art Visions cannot control the delivery of an order once it has shipped. Multiple attempts by shipping companies to deliver can cause damage to the purchase. We ship with USPS and FedEx. Free shipping on orders of $200 or more. Free shipping for our Tennessee orders.
Due to the tremendous difficulty our customers have had receiving shipments, we no longer ship to APO, FPO, or any other military address.
Q. How are orders packaged?
A. Art prints are shipped rolled in heavy-duty kraft tubes. Orders may arrive via USPS Priority or FedEx. Framed Art is triple bubble wrapped with corner protectors. We only ship FEDEX Insured on large frames and USPS Priority on smaller frames. All orders of $10 or more include tracking information.